At Prospera Garden ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard your information when you visit our website or purchase our seeds, plants, and gardening products.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain that consent as required.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
- Contact information: Your name, email address, phone number, and shipping or billing address.
- Order information: Products purchased, order history, delivery details, and customer service communications.
- Payment information: Payment-related information needed to complete a transaction. Full payment card details are generally handled by the payment provider rather than stored directly by us.
- Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.
- Information you provide: Any information you voluntarily submit through contact forms, emails, or other website features.
The information collected depends on the features and services available on our website and how you choose to use them.
2. How We Use Your Information
We may use your information to:
- Process, confirm, and fulfill your orders.
- Arrange shipping and provide order tracking information.
- Respond to questions, requests, and customer support inquiries.
- Send important order updates and service-related communications.
- Maintain, troubleshoot, and improve our website and customer experience.
- Detect, investigate, and prevent fraud, security incidents, or unauthorized transactions.
- Comply with applicable legal obligations and protect our legitimate business interests.
- Send marketing communications where permitted by law and, when required, with your consent.
3. How We Share Your Information
We do not sell or rent your personal information for money. We may disclose relevant information to third parties when reasonably necessary to operate our business, including:
- Shipping and delivery providers to deliver your orders and provide tracking services.
- Payment processors to authorize and process payments.
- Website and e-commerce service providers that help us operate our online store.
- Analytics and technical service providers to understand website performance, where such tools are used.
- Professional advisers or authorities when disclosure is required by law or necessary to protect rights, safety, or security.
We aim to limit information shared with service providers to what is reasonably necessary for their services. Their handling of information may also be governed by their own privacy policies and applicable law.
4. Payment Security
Payments made through our website may be processed by third-party payment providers. When a third-party provider handles your payment, your payment information is subject to that provider's systems and privacy practices.
We do not intend to store full payment card numbers or security codes on our own systems. However, the specific payment methods and information handled depend on the payment services enabled on our website.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions and, depending on the tools enabled, remember preferences, measure website traffic, and improve performance.
These technologies may help us to:
- Keep shopping cart and session features working.
- Remember certain website preferences.
- Understand how visitors use our website.
- Evaluate and improve website functionality.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
6. Data Retention and Protection
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal requirements.
We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your place of residence and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Object to or request restrictions on certain processing activities where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails by using the unsubscribe link, where available.
To submit a privacy request, contact us using the details below. We may need to verify your identity before processing a request. Some information may need to be retained where required or permitted by law.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. These external websites and services operate under their own privacy policies and practices. Prospera Garden is not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing personal information.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
10. International Visitors
Prospera Garden currently focuses on serving customers in the United States. If you access our website from outside the United States, your information may be processed in locations where we or our service providers operate, subject to applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements. Any updated version will be posted on this page with a revised effective date where appropriate.
12. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
By continuing to use our website, you acknowledge this Privacy Policy. Any consent required for specific data-processing activities will be requested separately where required by law.