Return & Refund Policy

At Prospera Garden, we offer seeds, plants, and other gardening products to customers throughout the United States. Because seeds and plants are natural products, their appearance, growth, and condition may vary depending on the product type, season, and growing environment.

We encourage all customers to carefully review product descriptions, size specifications, shipping information, and this Return & Refund Policy before placing an order.

1. Return Eligibility & Final Sale Items

Due to the perishable nature of live plants and certain gardening products, we generally do not accept returns for the following reasons:

• Change of mind or unwanted purchases.
• Ordering mistakes made by the customer.
• Healthy seeds or plants received in accordance with the product description.
• Normal variations in plant size, shape, color, foliage, branching, or root structure.
• Normal seasonal dormancy, leaf loss, or minor cosmetic changes associated with transportation.
• Products that have been planted, used, opened, or altered, except where a return or other remedy is required by law or approved by our support team.

We do not guarantee seed germination, cutting propagation, future plant growth, flowering, fruit production, or long-term plant survival unless an express written guarantee applies.

These restrictions do not apply where they would unlawfully limit a customer's rights concerning defective, damaged, incorrect, or misdescribed products.

2. Reporting Damaged, Incorrect, or Problematic Orders

If your order arrives damaged, contains an incorrect item, or appears materially different from the product description, please contact us as soon as reasonably possible.

For faster review, we request that delivery-related concerns be reported by email within 48 hours of confirmed delivery, when reasonably possible.

Please retain the original packaging and affected product until we have reviewed your report, unless keeping the product would be unsafe or impractical.

The 48-hour period is a requested reporting timeframe for efficient review, not an automatic waiver of statutory consumer rights. Reports received later will be assessed based on the circumstances and applicable law.

Missing information or photographs may delay the review. We may request reasonable additional documentation when necessary to verify a reported issue.

3. Product Photos & Natural Variations

Product photographs are provided to illustrate the product or its potential appearance. Depending on the listing, images may show a representative specimen, a mature plant, or a plant from a previous or current growing batch.

Unless a listing specifically states otherwise, the exact individual plant shown in a photograph is not guaranteed to be the plant shipped to you.

Natural variations may include:

• Plant height, width, and overall shape.
• Stem thickness and branching structure.
• Foliage density, leaf size, and leaf color.
• Root development and root structure.
• Growth stage and seasonal appearance.

Starter Plants & Young Plants

When a listing specifies a starter plant, seedling, or young plant, the product supplied will be a young plant rather than a fully mature specimen.

Photographs of mature trees, flowers, or fruit-bearing plants may illustrate the potential characteristics of the species. The actual plant shipped may be considerably smaller or less developed.

Differences in appearance that are consistent with the stated product description and size specifications do not, by themselves, qualify as product defects.

4. Live Plant Condition & Seasonal Changes

Live plants may be shipped in different natural conditions depending on their species, season, weather, and packaging requirements.

Your plant may arrive:

• Dormant or partially dormant.
• Leafless or partially defoliated.
• Recently pruned or trimmed.
• Bare root or with reduced soil, where disclosed.
• With minor cosmetic imperfections.
• With natural variations in stems, roots, and foliage.

These conditions may be normal for certain plant species and seasons. Some plants may need time to adjust after transportation and planting before visible growth resumes.

Dormancy, leaf loss, pruning, or temporary shipping stress does not automatically mean that a plant is dead or defective. However, significant damage or a condition inconsistent with the product description may be reviewed as a claim.

5. Natural Shipping Stress

Plants may experience temporary stress during packaging, transportation, and changes in their growing environment. Depending on the species and shipping conditions, symptoms may include:

• Temporary wilting or drooping.
• Yellowing or dropping leaves.
• Minor leaf discoloration.
• Small broken leaves or minor twig damage.
• Temporary reduction in foliage.
• Delayed visible growth after delivery.

These symptoms do not necessarily indicate that a plant is dead or unhealthy. Customers should unpack plants promptly and follow the product-specific care instructions.

Normal cosmetic changes are not automatically grounds for a refund or replacement. Reports of severe damage will be evaluated individually.

6. Weather & Growing Conditions

Plant health and survival depend partly on environmental conditions during transit and after delivery.

Potential environmental stressors include:

• Extreme summer heat or freezing temperatures.
• Severe storms and weather disruptions.
• Prolonged exposure to direct sunlight.
• Packages left unattended outdoors.
• Delayed unpacking or unsuitable storage.

We recommend monitoring tracking information and arranging to receive live plants promptly. After delivery, provide suitable light, watering, drainage, and acclimation according to the needs of the particular species.

We cannot guarantee plant survival under every weather condition or growing environment. This does not remove any remedies that may apply when an item arrives damaged or does not conform to its description.

7. Germination, Rooting & Growth Disclaimer

Seeds, plants, bulbs, roots, and cuttings are natural products. Successful germination, rooting, establishment, and long-term growth depend on factors including:

• Climate and temperature.
• Soil quality and drainage.
• Watering practices.
• Sunlight and humidity.
• Planting depth and techniques.
• Seasonal timing.
• Pest and disease exposure.
• Species-specific care requirements.

Unless explicitly stated in the product listing or a separate written guarantee, we do not guarantee specific germination rates, rooting success, growth rates, flowering, fruit production, or long-term plant survival.

Cuttings may be supplied unrooted when specified in the listing. Successful propagation is not guaranteed.

This disclaimer does not exclude remedies for products that are materially different from their descriptions or otherwise subject to a legally required remedy.

8. Damaged, Dead-on-Arrival, or Incorrect Products

If your order arrives severely damaged, appears dead on arrival, contains an incorrect item, or materially differs from the purchased product specifications, please contact us promptly using the process in Section 2.

Scratch Test for Suitable Woody Plants

For certain woody plants, gently scratching a small area of the stem may help determine whether living tissue remains beneath the bark. Green or moist tissue can indicate that a plant is alive even when it has no leaves.

A scratch test is not appropriate or conclusive for every plant species. Do not perform this test if it may damage the product.

Claim Review & Resolution

Each claim will be reviewed based on the information provided, product specifications, available photographs, and relevant shipping circumstances.

Depending on the circumstances, an approved resolution may include:

• Replacement of the affected item.
• Partial refund.
• Full refund.
• Another appropriate remedy agreed upon by the parties.

Returns of live plants are generally not required unless our support team provides instructions or a return is otherwise required under applicable law.

9. Shipping Delays, Lost Packages & Carrier Issues

Delivery may be affected by carrier delays, severe weather, transportation interruptions, scanning errors, or other circumstances outside our direct control.

If your shipment is delayed, lost, damaged, or marked as delivered but cannot be located, please contact our support team and the shipping carrier so the issue can be investigated.

If a package is marked as delivered but cannot be found:

• Check your porch, mailbox, and other delivery locations.
• Ask household members or nearby neighbors.
• Review the carrier's tracking details.
• Contact the carrier to request further information.
• Email us with your order number and the details of the issue.

A carrier's delivery scan may be considered during the review, but it does not automatically resolve every missing-package claim. Refunds or other remedies required by applicable law remain available.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for checking the accuracy of shipping details entered at checkout, including:

• Recipient name.
• Street address.
• Apartment or unit number.
• City and state.
• ZIP code.

Please contact us immediately if you discover an address error. Changes cannot be guaranteed once an order has entered processing or shipment.

When a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before reshipment, subject to applicable law and our agreement with the customer.

11. Order Cancellation & Changes

Orders may enter processing, sourcing, or preparation shortly after purchase. If you need to cancel an order or change its details, please email us as soon as possible.

Cancellation or modification requests may not be possible after fulfillment or shipment has begun. Once an order has shipped, it generally cannot be canceled through our normal order-processing system.

Any cancellation, withdrawal, or refund rights required by applicable law remain unaffected by this policy.

12. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where practicable.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If a refund has been approved but has not appeared within the timeframe provided by your payment provider, please contact us with your order number so we can assist.

The amount and method of any refund will depend on the circumstances of the claim, the applicable store policies, and any legal requirements.

13. Important Customer Information

Before placing an order, please remember:

• Review the product title, description, quantity, and size specifications.
• Product photos may show representative or mature plants rather than the exact item shipped.
• Young plants may look significantly different from mature reference photos.
• Live plants may arrive dormant, leafless, pruned, or partially defoliated, depending on the species and season.
• Germination, rooting, growth, flowering, fruiting, and survival depend on multiple factors.
• Proper plant care and suitable growing conditions are important after delivery.
• Report product or delivery concerns promptly and include supporting information where available.

14. Contact Us

If you have questions about this policy, need help with an order, or would like to report a product issue, please contact:

Prospera Garden
Email: support@prosperagarden.com
Shipping Area: United States only

Please include your order number and a clear description of your concern so our team can review your request.