At Prospera Garden, we are committed to providing a convenient and reliable shipping experience for customers purchasing seeds and plants. Please review this Shipping Policy carefully before placing your order.
🇺🇸 Shipping Area
- We currently ship within the United States only.
- International shipping is not available at this time.
Please ensure that your shipping address is located within our current service area before completing your purchase.
📦 Order Fulfillment
Prospera Garden offers a selection of seeds and plants that may be fulfilled through different suppliers or fulfillment locations within the United States.
- Orders may ship from different fulfillment locations.
- Items purchased together may arrive in separate packages.
- Shipping and preparation times may vary depending on the product type, availability, and seasonal conditions.
We aim to ensure that orders are prepared appropriately before shipment.
💲 Shipping Cost
Prospera Garden offers FREE SHIPPING within the United States.
No shipping fee is charged for eligible deliveries within our U.S. shipping area. Any applicable product charges or other fees, if relevant, will be displayed during checkout.
⏱ Order Processing Time
Our standard order processing time is approximately 3–7 business days.
- Orders are generally processed Monday through Friday, excluding holidays.
- Processing time begins after the order has been successfully placed and confirmed.
- Certain products may require additional preparation time before shipment.
Because plants and other growing materials may be affected by seasonal availability and growing conditions, some orders may take longer to prepare.
Seasonal Processing Notice
During peak gardening seasons, particularly spring and fall, processing delays may occur. Some plants or specialty items may require approximately 2–4 weeks before shipment when additional growing, preparation, or safe-shipping arrangements are necessary.
If an extended delay applies to your order, please contact our customer support team for assistance.
🚚 Estimated Delivery Time
After an order has shipped, estimated delivery generally takes 1–10 business days, depending on the destination and shipping carrier.
- Estimated processing: 3–7 business days for standard orders.
- Estimated transit: 1–10 business days after shipment.
- Estimated total timeframe: approximately 2–15 business days for standard orders.
These timeframes are estimates, not guaranteed delivery dates. Products requiring extended preparation may take longer.
Delivery delays may occur due to:
- Shipping carrier delays or service interruptions.
- Severe weather or other environmental conditions.
- High seasonal shipping volumes.
- Destination-related transportation delays.
- Additional preparation requirements for certain plants.
📍 Tracking Information
Tracking information will be provided when available through the shipping or fulfillment provider.
- Tracking updates may take 1–3 days to appear after shipment information is submitted.
- A status such as "Pre-Shipment" may mean a shipping label has been created but the carrier has not yet scanned the package.
- Tracking information may not update continuously while a package is in transit.
If your tracking information shows "Delivered" but you cannot locate your package, please check your delivery area and contact the shipping carrier for further assistance.
⚠️ Shipping Delays and Delivery Issues
If your order is delayed, appears lost, or has a delivery problem, please contact us so we can help review the available shipment information.
We recommend the following steps:
- Review the latest tracking information.
- Check with household members or nearby neighbors.
- Check any alternate delivery locations at your address.
- Contact the shipping carrier if the tracking status indicates a delivery issue.
- Allow an additional 1–3 days when the carrier reports a possible delivery scan delay.
We will review reported shipping issues on a case-by-case basis. Nothing in this policy is intended to exclude any rights or remedies that may apply under applicable law.
📬 Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
- Please verify your street address, apartment or unit number, city, state, and ZIP code before submitting your order.
- Contact us as soon as possible if you notice an address error after placing an order.
- Address changes may not be possible once an order has entered processing or shipment.
- If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it, subject to our applicable policies and law.
🌿 Live Plant Shipping Notice
Plants, cuttings, roots, and bulbs are natural living products that may experience minor stress during transit.
Depending on the product and shipping conditions, you may notice:
- Temporary wilting or drooping.
- Minor leaf drop.
- Small cosmetic changes resulting from transportation.
Some temporary changes may occur as plants adjust after delivery. Please follow the care instructions provided for the specific product.
If your order arrives damaged, contains the wrong item, or appears seriously compromised, please contact us promptly with your order number and clear photographs so we can review the issue under our applicable policies.
📩 Need Help with Your Shipment?
If you have questions about shipping, tracking, or your order, our customer support team is here to help.
Prospera Garden
Email: support@prosperagarden.com
When contacting us about an order, please include your order number, a brief description of the issue, and any relevant tracking information.
We aim to respond as promptly as possible.
By placing an order with Prospera Garden, you acknowledge that you have reviewed this Shipping Policy, subject to your rights under applicable law.